Within 90 days of implementing any action or solution delivered by Cymer CRM, your organisation will see a measurable positive change in at least one agreed Growth Factor metric:

• Number of Leads
• Conversion %
• Average Sale Value
• Number of Transactions
• Operating Costs / Margin

If no positive change is recorded using the pre‑agreed measurement method, Cymer CRM will, at the client’s option, continue supporting you for a further 90 days at 50% of our standard fees to achieve the agreed result. This guarantee is conditional on a CRM & Data Audit being completed and signed off prior to the proposed solution(s).

What we guarantee

• A measurable uplift in one Growth Factor within 90 days of full implementation.
• Growth Factor options: Number of Leads; Conversion %; Average Sale Value; Number of Transactions; Operating Costs / Margin.
• If an uplift is not achieved, or the agreed uplift set, you choose: continue support for 90 days at 50% of standard fees.

• Select the single Growth Factor most relevant to the deliverable.
• A CRM & Data Audit carried out by Cymer CRM prior to any proposed action(s) and/or solution(s) are implemented
• Sign off baseline data and measurement method.
• Implementation follows the agreed solution and monitor progress.
• We evaluate performance during days 61–90 after full implementation.
• If no positive change is recorded using the pre‑agreed method(s), we deploy a focused remedial plan and continue support for 90 days at 50% fees.

• Baseline: Average monthly during last 12-months before implementation.
• Evaluation window: days 61–90 post full implementation (diagnostic view days 31–60).
• Canonical data source: a single agreed report (CRM / GA4 / accounting export).
• Minimum validity: sample-size thresholds set in the SOW; if unmet, evaluation window is extended.
• Uplift definition: any increase over baseline or an agreed minimum percent uplift (recommended default +5%).
• Verification: Result Confirmation signed by both parties with exported report(s).

The Client must:

1. have had a Cymer CRM & Data Audit conducted before any proposed actions/solutions;
2. provide timely access to systems and data;
3. implement agreed changes within the agreed window;
4. maintain product/pricing/campaign budgets unless mutually agreed

The Guarantee excludes:

1. third‑party outages,
2. major platform algorithm changes,
3. force majeure,
4. fraud or data integrity issues outside Cymer CRM control,
5. material changes to product/pricing during the evaluation period